Accessibility

TANK is committed to serving individuals with disabilities by making transportation safe, easy and affordable.

ACCESSIBLE BUSES

All TANK buses are accessible to individuals with disabilities including passengers using wheelchairs or other mobility devices. TANK’s buses are equipped with either “ramps” or “lifts” for wheelchair boarding and “kneeling devices” for general boarding. Ambulatory passengers can also request use of the ramp, lift or kneeling device to make boarding easier. Ample time will be provided to passengers with disabilities to board and disembark in a safe manner.

BUS STOP ANNOUNCEMENTS

On fixed route service, TANK announces all transfer points, major intersections, destination points and other intervals along a route to permit individuals with visual impairments or other disabilities to be oriented to their location. These announcements may be made electronically or be made by the bus operator over the PA system.

FLASH BOOKS

TANK provides spiral bound books of route numbers inscribed with Braille to aid passengers with sight impairments to more easily access their bus at a fixed route bus stop. A “flash book” can be obtained by contacting TANK at (859) 578-6943.

SERVICE ANIMALS

Service animals are permitted to accompany individuals with disabilities on all TANK buses. A service animal is any guide dog or other animal trained to work or perform tasks for an individual with a disability. Passengers are not required to show proof of service animal certification but may be asked if the service animal is required because of a disability and/or what work the service animal has been trained to perform. A service animal must be under the control of its owner at all times and cannot pose a direct threat to the health or safety of others.

RESPIRATORS, CONCENTRATORS OR PORTABLE OXYGEN

Passengers who use a respirator, concentrator or portable oxygen are permitted to ride all TANK buses as long as the device is free of cracks, leaks, dents, gouges or pits. These devices are subject to inspection by the bus operator and must be secured in such a way that the device does not move when the bus is in motion.

REDUCED FARES FOR PERSONS WITH DISABILITIES

Reduced fares are available to individuals with disabilities by obtaining a Reduced Fare Card with a photo identification. To qualify for a reduced fare and to obtain a Reduced Fare Card, an individual is required to file an application and have a statement signed by their treating healthcare professional. Applications for a Reduced Fare Card can be obtained by calling TANK at (859) 578-6943 or visiting the TANK office located at 3375 Madison Pike, Ft. Wright, KY. Once qualified, a passenger with a Reduced Fare Card must present the card to the bus operator when boarding for a reduced fare.

REQUESTS FOR REASONABLE MODIFICATIONS

A request for reasonable modification to TANK’s policies or practices can be made by contacting TANK by phone, in person or on-line using the following resources:

TANK General Office
3375 Madison Pike
Ft. Wright, Kentucky 41017
(859) 578-6943
info@tankbus.org

ADA COMPLAINTS

Complaints specifically related to the ADA (American Disabilities Act) can be made at the above address or telephone number or by email at kclifton@tankbus.org.

RAMP

The ADA states that TANK’s regular service should be the primary means of transportation for everyone, including people with disabilities. Under the ADA, RAMP (Regional Area Mobility Program) serves as a safety net for only those individuals who do not have the functional capacity to ride TANK’s regular fixed route service. To obtain more information about RAMP services click here or contact the TANK’s Special Service Office at (859) 578-6949.