Face Masks Still REQUIRED On TANK

The CDC and Kentucky Governor recently updated their guidance, relaxing mask requirements for fully vaccinated people in certain situations. 

It was made clear in both of these announcements that masks must still be worn at all times on public transportation, regardless of vaccination status.

TANK’s mask rules for passengers and bus operators must remain in full effect at this time. 

Thank you for your understanding!

We Want To Hear From You

Help TANK and receive FREE fixed route bus passes. To continue to help improve customer experience, we are asking TANK riders to participate in a multi-state research study aimed at better serving our community and transportation needs. To thank you for your participation, we will send the first 200 respondents $20 worth of free bus passes through your EZfare account or by mail. Take the survey here: https://urbancsu.co1.qualtrics.com/jfe/form/SV_9oSuo80SKVbvPJH Thank you!

Schedule & Fare Changes Are Live

The TANK System Redesign schedule changes are now live. TANK fare simplification is also complete -- all routes will cost $1.50 to ride. 

All schedules and details regarding fare changes can be viewed on the TANK website at https://www.tankbus.org

Public schedules are available where you get yours now. Be sure to pick up a new schedule for your route. Every schedule has changed!

For help planning your trip, call the TANK information line at 859-331-8265.

Schedule and Fare Changes - Effective January 30, 2021

The TANK System Redesign schedule changes will go into effect on Saturday, January 30.  On this same day, TANK fare simplification will occur -- all routes will cost $1.50 to ride. 

All schedules and and details re: fare changes can be viewed on the TANK website at https://www.tankbus.org/2021-service-changes. 

Public schedules will be available where you get yours beginning the week of January 18.  Be sure to pick up a new schedule for your route.  Every schedule has changed!

For help planning your trip, call the TANK information line at 859-331-8265.

TANK on Holiday Schedule - New Year's Day 2021

In observance of New Year's Day 2021:

• TANK will operate a Sunday/Holiday Schedule on Friday, January 1, 2021, in observance of the New Year’s Day Holiday.
• TANK offices will be closed Friday, January 1, 2021.

For additional details on our office and bus schedule throughout the holidays visit www.tankbus.org or call (859) 331-TANK.

Happy New Year!

 

TANK Holiday Schedule for Christmas 2020

In Observance of Christmas 2020:

• Christmas Eve: TANK will operate a Sunday/Holiday Schedule on Thursday, December 24
• Christmas Day: TANK will operate a Sunday/Holiday Schedule on Friday, December 25
• TANK offices will be closed Friday, December 25

For additional details on our office and bus schedule throughout the holidays visit www.tankbus.org or call (859) 331-TANK.

Merry Christmas!

 

Thanksgiving Day Holiday Schedule - November 26, 2020

In observance of the Thanksgiving holiday 2020:

• TANK will operate a Sunday/Holiday Schedule on Thursday, November 26, 2020, in observance of the Thanksgiving Holiday.
• TANK offices will be closed Thursday, November 26, 2020.
• TANK will operate a normal weekday schedule on Friday, November 27, 2020.
• TANK administrative offices will be closed Friday, November 27, 2020. 

For additional details on our office and bus schedule throughout the holidays visit www.tankbus.org or call (859) 331-TANK.

Happy Thanksgiving!

 

Public Comment Needed - TANK Fare Change Proposal

Get Ready! The TANK Redesign is Coming!

⏰Get ready! At the June 10th meeting, the TANK Transit Board of Directors approved the final redesigned network and service plan and we are working diligently to get the plan implemented and on the road this coming winter.

Thank you to everyone that contributed to the public involvement and input process -- you helped make this plan one that will serve Northern Kentucky's transit needs well into the future.

Once implemented, the new service network will be right-sized for the community and provides more frequent service in key corridors for current customers. Follow along as we highlight several of the service features over the next few months to learn more! Read more https://loom.ly/wU1SWNA

Fare Payment and Front Door Boarding to Return on August 10

Beginning Monday, Aug. 10, TANK will resume fare collection and front door boarding on all trips. TANK buses are now outfitted with plexiglass shields to help protect drivers and customers.

The fastest and safest way to pay your fare is with the TANK Transit app. Cash fare and pre-paid passes are also still accepted.

Customers can purchase fare by downloading Transit app on your mobile device or have your cash fare ready when boarding any TANK bus using exact change.

Know before you go

To make your trip safer please follow these guidelines:

• Mask required. Face coverings are now required to ride TANK.
• Practice social distancing by providing as much space between you, other passengers and TANK employees
• Be fare-ready: if using cash fare have it ready and insert it into the fare box quickly then proceed to a seat.
• Use contactless payment.  The Transit app with EzFare is free to download and allows riders to purchase fare anytime, anywhere.  Tickets can be stored on your smartphone and activated up to 30 minutes before boarding.  After you board the bus, just show your digital pass to the driver as you board.
• Cover your cough or sneeze. Wash your hands and avoid touching your face.

Independence Day Holiday Schedule - July 3-5, 2020

In observance of the Independence Day holiday 2020:

 TANK will operate a Sunday/Holiday schedule on Friday, July 3, 2020 in observance of the holiday.
 TANK offices will be closed Friday, July 3rd, 2020.
 TANK will operate a regular Saturday schedule on Saturday, July 4, 2020.
 TANK will operate a regular Sunday schedule on Sunday, July 5, 2020.

Most TANK Routes Will Return to Full Service on June 20

Starting Saturday, June 20^th most TANK Local and Express routes will return to full service.

Not included in the return to service plan at this time are the Southbank Shuttle and the 35X East-West Express.  These routes will resume service at a later date, still to be determined.

 “We’re seeing increased demand on most routes and know that people are slowly getting back to work.  It’s the right time to begin the climb back to normal weekday service levels…our customers are asking for their bus,” stated Andrew Aiello, TANK General Manager.  “Operator turnover, combined with being unable to hire, test, license and train new bus operators over the last few months (due to the pandemic) leaves us with fewer employees than are required to return to full service levels.  Until we can return to full employment, the Southbank Shuttle and 35X (serving NKU) will not have service.”

These routes (Southbank Shuttle and 35X) are seeing less demand for service, due to the route purpose.  The Southbank Shuttle primarily serves riverfront hotels, attractions and stadiums with very limited current use and the 35X serves NKU which is currently operating online.

 

All rides will continue to be fare free in order to continue to allow for passengers to board through rear doors and minimize interaction with the bus operator.  Anyone with a mobility device that requires use of the wheelchair ramp will be able to board through the front door.

COVID-19 Reminders:

 

Passengers are being asked to:

·         stay home if you’re sick

·         wear a face covering if able

·         make use of all opportunities to spread out on the bus while on board

·         be respectful of the other passengers and maintain distance

·         wash your hands before and after using the bus

 

 

TANK Reducing Schedule – Select Express Routes will not operate effective Monday 3/23/2020

Due to COVID-19 related changes, TANK will be operating a REDUCED SUNDAY SCHEDULE -Beginning Monday 3/23/2020.

Express Routes that do not normally run on Sunday will not run during this time.

Routes #1X, 17X, 18X, 22X, 25X, 28X, 30X, 32X, 35X, 42X do not operate Sunday service and will not run until further notice.

TANK will continue to provide the public with pertinent and up-to-date information on any service changes, closures, events, and COVID-19 operational updates through our website, alert system, the news media and our social media.

TANK Reducing Schedule – Effective Monday 3/23/2020

 COVID-19 Update -- TANK Reducing Schedule – Effective Monday 3/23/2020

Local Routes – Sunday Schedule

Some Express Routes will operate – Check Below/Website for Details by route

Rear Boarding with Free Fares Begins

 1.     TRANSIT OPERATIONS:

TANK REDUCED SCHEDULE -Beginning Monday 3/23/2020

 Until further notice, TANK will be operating a reduced “Sunday Plus” schedule.

Routes operating and their level of service are described below. 

 The following TANK Local Routes are operating a SUNDAY Schedule every day:

·         1 Dixie Highway

·         3 Ludlow

·         5 City Heights

·         7 Latonia

·         8 Eastern Avenue

·         12 Bellevue/Dayton

·         16 West Newport/NKU

·         25  Southgate/Alexandria

·         33  Thomas More Parkway/Crestview Hills

·         Southbank Shuttle

 

*Routes #9 Taylor Mill/Independence and #11 Ft. Thomas do not operate Sunday service and will not run during this time.

 Some TANK Express Routes will be operating:

·         2X Airporter – Weekday Schedule will operate 7 days

·         31X Rolling Hills Express – Regular Weekday Schedule Mon-Fri as published – NO CHANGE

·         39X Petersburg Road/South Hebron Express –Sunday Schedule will operate 7 days a week

·         40X Worldwide Blvd/North Hebron Express-- MODIFIED SCHEDULE (available at tankbus.org) 7 days a week 

 

*The 1X, 17X, 18X, 22X, 25X, 28X, 30X, 32X, 35X, 42X do not have Sunday service and will not run until further notice.

 

We ask all passengers to limit non-essential travel on TANK buses to allow for safe travel for those performing essential services in the community.

 

2.    BACK-DOOR BOARDING & FREE RIDES:

 In effort to promote social distancing and provide an additional layer of protection for drivers, TANK will be eliminating front-door access on all buses. This change will begin Monday, March 23.

 TANK is asking riders to enter and exit buses using the back doors only. Passengers are also asked to limit interaction with the driver while on board and maintain appropriate distance.  Passengers with mobility and accessibility requirements will still be allowed to board at the front door. 

 To facilitate this change, TANK will offer free fares during this time. This will remain in effect until further notice.  We will not be offering refunds on passes already purchased and activated -- the free rides are being offered to avoid the need for payment and refunds to occur.

 TANK will continue to provide the public with pertinent and up-to-date information on any service changes, closures, events, and COVID-19 operational updates through our website, app, and social media.

 3.   TANK FACILITIES/ CALL CENTER

The TANK Ft. Wright facility will be closed to the general public beginning Friday 3/20/20.  No schedule information will be available at this location.  Please visit www.tankbus.org for schedules or to “live chat” with an agent (8:30 a.m. – 5 p.m. Mon-Fri).

 The Call Center “331-TANK” line will be open from 7 a.m. to 5 p.m. Monday through Friday.

 With these temporary service changes, the Transit app and real time feeds will not accurately reflect trip planning and real time information.  We apologize for this inconvenience. 

 TANK will continue to provide the public with pertinent and up-to-date information on any service changes, closures, events, and COVID-19 operational updates through our website, alert system, the news media and our social media.

TANK COVID-19 Update - 3/16/20

TANK continues to operate all regularly scheduled service. As an essential public service, we are committed to maintaining operations so everyone can access their essential jobs, medical care and essential needs during this unprecedented health situation. 

 We will strive to provide the highest level of service possible based upon the realities of each day going forward. We will do so until we are directed by local, state or federal officials to cease operation.

 Please know that we are taking safety of our customers and employees seriously.  We are disinfecting all commonly touched surfaces on our buses daily- with particular focus on grab-bars, handles, the driver area and the farebox.   This is in addition to personal precautions that we encourage all customers and employees to take to stay healthy. 

 At this time, we encourage all customers to use current standards in hygiene to help protect yourself and those around you from illness.  This includes:

 ·         Stay home when you are sick.

·         Be respectful of personal space on the bus and spread out whenever possible.

·         Avoid close contact with people who are sick.

·         Avoid touching your eyes, nose, and mouth.

·         Cover your cough or sneeze with a tissue, then throw the tissue in the trash. 

·         Use an alcohol-based hand sanitizer with at least 60% alcohol.

 We appreciate your patience and support as we all face this unprecedented health situation together.

TANK Response to COVID-19 and Impacts

At TANK, our first priority is to keep our employees and customers safe.  

 TANK is closely following updates issued from the Northern Kentucky Health Department, the Centers for Disease Control (CDC), and the Federal Transit Administration (FTA).  Staff is tracking the guidance of these agencies and are following the latest guidance/science that we have available to us from our local, state and federal health officials related to Coronavirus (COVID-19).

 To assist in protecting our customers and employees, TANK will be disinfecting the driver’s area and customer touchpoints on our buses daily.  This is in addition to personal precautions that we encourage all customers and employees to take to stay healthy. 

 At this time, we encourage all customers to use current standards in hygiene from the agencies above to help protect yourself and those around you from illness.  This includes:

 ·         Stay home when you are sick.

·         Be respectful of personal space on the bus -- Avoid close contact with people who are sick.

·         Avoid touching your eyes, nose, and mouth.

·         Cover your cough or sneeze with a tissue, then throw the tissue in the trash. 

·         Use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

 TANK is also finalizing a preparedness plan to efficiently respond to any changes in operation that may be necessary due to the virus (school closings, staffing levels, etc.).

 Sign up for TANK Alerts https://www.tankbus.org/alerts in order to be alerted to any service changes that may occur due to the virus.  Alerts will come directly to the phone or email you choose as updates are available. 

Thank you for your patience and for being a valued customer!

RIDER ALERT - ROUTES DELAYED

There are numerous accidents this afternoon AND TANK has put all available resources on the road to help support routes being delayed. We appreciate your patience as we wait for roads to be cleaned up and/or reopened. 

Routes expected to be delayed are route 1 & ALL express routes.

Questions? Call (859) 331-TANK

Thanks for riding with TANK.

Martin Luther King Jr. Day - TANK Service

TANK will be running a regular schedule on Monday, January 20, 2020 and TANK's main office will be open. In observance of Martin Luther King Jr. Day, the sales office in Downtown Cincinnati will be closed.

Additionally, any routes traveling 10:15 am-Noon Monday on Vine Street may detour due to the Martin Luther King Jr. Walk from the Freedom Center to Fountain Square.

For more information, call 859-331-8265.

Cincinnati Women’s March – Saturday, January 18

Starting at 12:30 p.m. until around 3:00 p.m. on Saturday, January 18, some streets in Downtown Cincinnati will be closed due to the Cincinnati Women's March. 

The stops at 4th and Walnut and 4th at Vine will be closed. All riders traveling on any TANK (local or express) or Southbank Shuttle service should catch the bus at 4th Street between Sycamore and Main during this time.

If you have questions, please call (859) 331-TANK.

   

TANK Redesign: Your Voice Matters

There's still time to give your feedback!

So far we've received hundreds of emails, phone calls, direct messages, website chats and had too-many-to-count conversations with members of the community. Don't stop now! We want to hear from YOU about your thoughts on the 2020 TANK System Redesign Proposal.

In fact more specific details, thanks to your great questions, have been added to the website. Be sure to go back and visit www.tankbus.org/redesign. 

Let us know your thoughts by Friday, January 31, 2020.